Here when it needs a hand
Fireplace Service & Repair in Kansas City
Your fireplace won't light, the flame looks wrong, or the remote just quit, and you want it working again, fast. Our factory-trained technicians service gas, wood, and electric fireplaces and inserts across the metro, and if you bought from us, your callbacks are free for a full year after the sale.
- 80+ Years in Business
- 4.5 Stars on Google
- 1-Year Free Service
Help that's still here a year later
You shouldn't have to call around, sit on hold, and hope someone takes ownership when your fireplace acts up. That's exactly where a lot of homeowners get stranded: plenty of stores will sell you a fireplace, fewer will be there when it needs a hand down the road.
Here, you reach techs who are factory-trained on the brands we carry, so a finicky pilot, a sooty flame, a worn gasket, or a remote that lost its pairing gets diagnosed and fixed right—not just papered over.
And if you bought from us, your service calls are free for a full year after the sale. So when a pilot acts up or a flame looks wrong months later, one call gets it handled—no hunting for someone who'll take ownership.
Schedule ServiceSimple from the first call
When something needs attention later, you're not left chasing anyone. Buy from us and your service calls are free for a full year after the sale.
Tell us what's wrong
Call or send a note describing what your fireplace is doing—or not doing—and we'll ask a few questions to come prepared.
Get a straight diagnosis
A factory-trained tech comes out, finds the real problem, and explains it plainly before any work starts.
Get it fixed and backed
The repair gets done right. If you bought from us, your callbacks are free for a full year after the sale.
Tell us what you need
Send us the basics and we'll follow up to set a time. Bought from us? Your callbacks are free for a full year after the sale.
Smell gas? Turn it off and call us at 913-383-2286 instead of using the form.
What you can count on
A full year of free service
Buy from us and your service calls are free for a full year after the sale—so a small issue never turns into a big hassle.
A factory-trained tech
Trained on the brands we carry, so the real issue gets diagnosed instead of guessed at.
A fix for any fuel
Gas, wood, and electric fireplaces and inserts—including units bought somewhere else.
A real person on the line
Call and reach someone who knows fireplaces, not a phone tree or an outsourced call center.
Real reviews from Kansas City
4.5 stars on Google · Read them all ↗
Leave a Review“Awesome customer service! Can’t thank Jonathan enough for being so kind and accommodating! Just when I thought we weren’t going to be able to use our fireplace this winter Jonathan fixed us up!!!!”
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Awesome customer service! Can’t thank Jonathan enough for being so kind and accommodating! Just when I thought we weren’t going to be able to use our fireplace this winter Jonathan fixed us up!!!! ❤️
Happy to help! Let us know if you have any further questions and I’m pushing for that manufacturer to warranty the item we replaced. Enjoy and we’ll let you know. Thanks for the fresh homegrown eggs!
“Took some fireplace doors in to have the glass replaced a few weeks ago. Got the doors back today. They look great and the service was awesome.”
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Thank you so much for the 5 stars! Hope they help you all stay warm!!!
“Outstanding customer service is hard to come by these days. I felt compelled to write a review for KC Fireplace and BBQ center. They have gone above and beyond and exceeded our expectations on the three occasions we’ve done business with them. I would highly...”
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Outstanding customer service is hard to come by these days. I felt compelled to write a review for KC Fireplace and BBQ center. They have gone above and beyond and exceeded our expectations on the three occasions we’ve done business with them. I would highly recommend them for all your fireplace and grilling needs.
We greatly appreciate your kind words and loyalty! Thank you for recommending us don't hesitate to reach out in the future!
“Delivery guys were just great. Would definitely recommend them!”
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Very knowledgeable of all your products, h helpful us as customers, cordial, efficient. Delivery guys were just great. Would definitely recommend them!
Thank you so much for the 5 STARS! Take care and never hesitate to reach out.
“Got us a new part for our Green Egg and did firplace service at our house quickly and efficiently”
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Thank you for the 5 🌟’s! We appreciate the opportunity.
“I had a GREAT experience here. I bought a grill there in 2019 and some parts wore out and they replaced them under warranty. I would Highly recommend them. they were great when I bought it new too. 5 Stars”
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Thank you for the 5 stars sir. We appreciate the kind words and the business. Take care.
“They were very helpful and advise my mom what she needed for her fireplace.”
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Thank you so much for reaching out and letting us help you all!
“Love my experience with this company. Special thank you to Matt and Joe for all their above and beyond help. Now I have my first working fireplace!”
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Thank you for taking the time to post a review. Matt and Joe are pretty great!!!
“What a pleasant purchase experience. Johnathan answered all the questions we asked… the installer… was competent, thorough, pleasant and thoroughly cleaned up behind himself.”
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What a pleasant purchase experience. Johnathan answered all the questions we asked, Carrie helped us with financing, the installer (whose name I did not capture unfortunately) was competent, thorough, pleasant and thoroughly cleaned up behind himself. Easy peasy and we are looking forward to using our new ventless fireplace.
Thank you Judi! We enjoyed working with you and your husband. Matthew was your installer and glad to hear it went well from start to finish. Don't hesitate to reach out with any additional questions or concerns. Thanks again!
“We just had a gas insert installed in fireplace in our 100 year old house and Jon and Matt did a fabulous job. This was so much easier than I thought it could be and now we have a fire that can be controlled remotely. I highly recommend this company!”
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Elizabeth than you so much for the kind words! We are here to help serve in the future. Thanks!!!
“I was reminded a few weeks ago why we have been customers for almost 30 years. High winds tipped over our new Broil King grill… Matthew came to our house with all the parts needed to fix and at a reasonable price… Try getting that with your big box store grill!”
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I was reminded a few weeks ago why we have been customers for almost 30 years. High winds tipped over our new Broil King grill. I called the store and was set an appointment for service. Matthew came to our house with all the parts needed to fix and at a reasonable price ( act of nature, not warranty) Try getting that with your big box store grill! Money well spent.
Great customers + Great products = Fun business to be in! Thanks for taking the time to write a review. We are always glad to help!
“The installation went super-smoothly, great job by all. We’ve had no issues with the fireplace, it looks great on or off. My wife and I agree this fireplace is one of the best things we ever did in terms of an upgrade.”
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We purchased a Kozy Heat Nordic fireplace insert from Fireplace & Bar-B-Q Center in March 2023, so going on 2 years since it was installed. Per Jonathan's suggestion in Nov. 2022, we waited until Kozy Heat released the Nordik with the SIT gas control valve with ProFlame remote. So glad we waited, as the SIT system with the remote control is amazing. We use the auto-temp option in the winter, the fireplace maintains the room temperature just as we like it. So thankful to Johnathon for the recommendation to wait, he didn't have to do that. Just a quick note to express our appreciation for the Fireplace Center team, the fireplace has been amazing and we get repeated comments “are those real logs?” The Nordik is fantastic, puts out some good heat and the internal fan is very quiet. The installation went super-smoothly, great job by all. We’ve had no issues with the fireplace, it looks great on or off. My wife and I agree this fireplace is one of the best things we ever did in terms of an upgrade. The wood-burning fireplace would just suck the heat out of the room but the Kozy Heat unit is actually a second furnace, super nice on those cold winter days. And being a sealed unit there are zero combustion fumes to enter the home (i.e., carbon monoxide, etc.). In the summer we use the lighting features without flames, looks amazing. Bottom line, super happy with the Fireplace Center team and also with the Kozy Heat Nordik fireplace.
Thank you for taking them time to write such an awesome review. We love what we do and try to share with every customer what we know and what we'd do if it were our fireplace. Do unto others…! Thanks again and don't hesitate to reach out.
“Always great service. I have purchased a natural gas grill and gas logs. Now I have purchased a new grill after 27 or 28 years.”
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Scott-that old one is a collectors item, haha. I haven’t seen the old pinstripe canvas front in a long time!!! Thank you sir for the kind words and continued trust and business!
“We have been a customer of Fireplace & Bar-B-Q for 20 years and still have the same Fire Magic grill… Jonathan was kind enough to come by and provide parts and service to get it going. I did not ask him to.”
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We have been a customer of Fireplace & Bar-B-Q for 20 years and still have the same Fire Magic grill. Recently, the propane pressure regulator became somewhat non-responsive causing little gas flow to the burners. Because it was late on Friday and I planned on using the grill on Saturday, Jonathan was kind enough to come by and provide parts and service to get it going. I did not ask him to. However, he called me Saturday and offered to come by and see what was needed to get it working. Great Service and I learned about how to care for the Burners. Call them as they are very friendly, accommodating and have excellent products.
Mr. Jones, I truly enjoyed chatting with you and getting your grill up and running. I applaud your care and attention to detail regarding your grill. It looks great! Thank you so much for the kind words.
“Very helpful and great customer service. Purchased a gas log set + install but ran into some issues. We had to return the set, and they came by and picked it up for no charge. Highly recommend, will absolutely use them in the future for my grill/smokers.”
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Thanks for the kind words and let us know how we can help in the future!
“Our fireplace insert purchase was a great experience with Fireplace & Bar B Q; from the friendly staff at the showroom, the knowledgeable explanations of systems and options, the great pricing (we checked other options out) and the timely, expert installation.”
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Thank you sir! Keep in mind if your installation price covers you for an entire year if you encounter any issues. Glad Matthew was able to get everything setup for you all! Hope your log set makes the holidays even better this year!
“I called and sent some pictures to Mr. Kelly who sent me a PDF of the manual and walked me through starting the logs. He communicated everything very articulately and within minutes it was up and running. All of this at no charge.”
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These guys are fantastic. They represent what a small, local business is in my mind. Great service and friendly, patient interactions. My family had just moved into a new house with a gas fireplace, but the manual had been lost and we had never used gas logs before. I called and sent some pictures to Mr. Kelly who sent me a PDF of the manual and walked me through starting the logs. He communicated everything very articulately and within minutes it was up and running. All of this at no charge. The best businesses are places that know a positive interaction with customers is far and away more important than nickel and diming. This is that sort of business.
Thank you so much for the positive review. Super excited that your logs are up and running. Remember the page about cleaning the ODS pilot...that needs to be done periodically.
“My husband and I had differing opinions about filling the full bottom of the fireplace with the lava rocks… When asking for a small bag and sharing the shinnanigans that led me to this request (differing opinions), they made me a small bag for free.”
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We purchased and had installed a large ventless gas unit in early 2020 (which we love and use often! So it should have a separate 5 star review). However, these 5 stars are for a more recent experience. My husband and I had differing opinions about filling the full bottom of the fireplace with the lava rocks. I wasn't home during the install, so his opinion won. 11 months later, I happen to be in the area and swung by Fireplace & Bar-BQ Center to buy a small bag to fill in the rest of the fireplace 🙂. (victory will be mine!) But, they only had large bags... When the large bag came out, it was about 4x what we needed... When asking for a small bag and sharing the shinnanigans that led me to this request (differing opinions), they made me a small bag for free.
Thanks for the 5 Stars!!!
“Just purchased a new house with a fire pit had some questions about some sounds it was making… The gentleman in the store was very helpful and provide some guidance for my noise issue that didn’t cost me anything.”
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Very helpful staff and knowledgeable. Just purchased a new house with a fire pit had some questions about some sounds it was making. I needed to also pick up additional lava rock. The gentleman in the store was very helpful and provide some guidance for my noise issue that didn’t cost me anything. Then helped load the lava rock into the car. Would return and recommend
Glad we could help. Thanks for the review!
“Everyone in the store went above and beyond to help me find the perfect outdoor fireplace for our unique situation. I had spent 4 weeks with other retailers and installers to accomplish what they did for me in 30 minutes.”
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Extremely knowledgeable / excellent service. Everyone in the store went above and beyond to help me find the perfect outdoor fireplace for our unique situation. I had spent 4 weeks with other retailers and installers to accomplish what they did for me in 30 minutes. I could not have been treated better and am very thankful to have found them for all my future BBQ and outdoor living needs. I could not offer a higher recommendation. They are the best!
Thanks Mike....we appreciate the business and glad you found a solution.
Showing all 20 reviews
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Common questions
Plain answers about service & repair. Tap any question to read more.
See all questions & answersHow much does a service call cost?
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My pilot won't stay lit—can you help?
Do you serve both Kansas and Missouri?
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